OGIO Slim Brief 93023

$52.00

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Contact

Marshall Custom Embroidery / FUG Inc
315 Woolley Drive
Marshall, Michigan 49068

2697818036
https://fugonline.com
admin@fugonline.com

Marshall Custom Embroidery / FUG Inc

Michigan Region of Corvette Club Store

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Terms and Conditions

The Terms and Conditions contained herein are the exclusive terms and conditions for the sale of products from FUG Inc (Company) to, the Customer. The Customer agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between the Company and Customer. Here forward the Customer is referred to that(those) individual(s) which is(are) submitting an order or a request for an order from the Company. 1. CONTENT The Customer shall not submit, in any form, any materials (Content), including, but not limited to electronic files, photos, graphic images that are unlawful, vulgar, defamatory, obscene, pornographic, indecent, libelous, or otherwise objectionable, or that which would incite or encourage a criminal offense or liability. The Company will not accept any designs which promote bullying, hate groups, foreign political organizations, or terrorist organizations. The Company reserves the right to refuse any design. 2. COPYRIGHT AND TRADEMARKS The Company assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark as it relates to any design or logo reproduced on behalf of the Customer. All liability, for any act of trademark infringement, rests solely with the Customer. The Customer hereby indemnifies the Company against any, and all, actions resulting from trademark issues. A letter of authorization, on Company Letterhead, may be required to proceed on orders where trademark infringement is questioned. 3. HOLD HARMLESS The Customer agrees to hold the Company, it’s owners, officers, directors, employees, and agents, free and harmless from all liability and indemnify the Company for any loss, damage, or injury which may result from producing a Customer’s Content. The obligation of the Customer shall extend to the payment of all judgments, awards, losses, liabilities, costs, and expenses, including, but not limited to, all attorney and legal fees, and costs of litigation or other out-of-pocket costs, because of, the reproduction of the "Content" requested by the Customer. 4. TURNAROUND TIME Standard turnaround time for orders is 21 business days from the time of Order Confirmation and artwork approval. Any changes to the order after approval will increase the turnaround time. A deposit may be required to proceed with moving a Quote to the Work Order stage. The Company will not proceed until approval has been made on artwork. The turnaround time does not include ship time. Some types of production may require additional time. The Company will observe all national holidays, thereby adding to the turnaround time. If the Customer must have an order by a specific date, please inform the Company; rush fees may apply. Fulfillment services, such as hang tags, folding, packaging, etc. may add to the standard turnaround time. 5. MINIMUMS The Company may require a minimum order value or minimum order quantity. 6. PAYMENTS Payment in full will be taken on orders less than $ 100 at the time of ordering. A 50% Deposit is required on orders over $100. The final payment must be received before the order can be released, or shipped, to the Customer. Those customers requesting Terms will be required to submit a Credit Application and references. 7. ART GUIDELINES/SETUP CHARGES All Art must be submitted at 300dpi resolution or higher and sized to actual print size. Vector files, such as, EPS, PSD, AI, CDR and PDF are preferred. All art is subject to an art charge if it cannot be submitted in a usable format. An Art fee of $50, per hour, may be charged when Art is received in an unacceptable format. 8. SETUP CHARGES Various embellishments require that the Company setup a design to prepare it for production. The Customer will incur the expense of setting up a design. In certain instances, a repeat design will incur a setup charge that is less than the original charge. Even the slightest change to a previously created design will incur a new setup charge. 9. ART APPROVAL For each embellishment, the Company will submit a proof for the customer’s approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes, but is not limited to, spelling, grammar, and/or design errors. If an error is found after the order has been approved and produced, the Company will not be held liable for the cost associated with reproducing the order. The Company assumes no liability for errors in designs approved by the Customer. 10. OUT OF STOCK ITEMS The Company will not be held liable for delays due to manufacturer’s lack of inventory of items ordered by the Customer. In the event an item is found to be back ordered or out of stock permanently the Customer will be notified and provided with alternative options. 11. MANUAFACTURER DEFECTS The Company will not be held responsible for garment inconsistencies related to size, color or construction. The Customer is hereby advised to account for such defects by ordering extra garments. 12. COLOR MATCHING For an exact color match, please request a list of Pantone matched colors. Pantone color matches or special order of non-stock color matches will incur a fee of $50-100. 13. LOCATION AND SIZE The Customer will be responsible to provide details regarding embellishment placement and size. If details are not provided, the Company will embellish, at its discretion, in standard locations and sizes. 14. OVER/UNDER The Company will not be held responsible for spoilage due to inconsistencies in the embellishment up to 5% of the order total. In some cases, extra garments will be included in an order, at the cost of the Customer. In the event that an order is shorted by the spoilage percentage, a credit will be given to the Customer for those items. 14.1. PLEASE NOTE: If the Customer must have an exact quantity the Company must be informed in advance to purchase the proper amount to account for spoilage. 15. DIFFICULT ITEMS OR DESIGN PLACEMENT The Company requires that a “Check” be made first on some “difficult items or placements” to make sure the item can be embellished. An item or placement that is deemed “difficult” may incur an additional production charge. 16. ORDER CHANGES The Company reserves the right to apply an additional charge to any additions made to an order, after the initial product is ordered by the Company. The Company also reserves the right to refuse any additions made to an existing order depending on the status of that order. If additions can no longer be made to an existing order a new order will be created. Customer acknowledges that any additions to an already existing order nullifies the original delivery date. 17. ALL SALES ARE FINAL There are no refunds, returns or exchanges on custom decorated items. 17.1. ORDER CANCELLATION If an order is cancelled by the Customer, a refund will be based on the status of the order. If product required for the order has been procured by the Company then a 25% restocking fee will be incurred on the value of the items ordered if the Company is able to return the items to their vendor. If the order is complete, no refund will be issued. 17.2. RETURNS The Company stands behind our work. We do not offer refunds on any customized order, however, we will re-do an order that has been deemed incorrect and found to be the fault of the Company. The Company must be notified within 72 hours of the delivery of the order that there is a problem with an Order. Once notified, every effort will be made to expedite the replacement order. If the Customer retains the original order, a discount will be given on those goods, otherwise the Customer will return the items within 3 days after notifying the Company. If items need to be re-shipped the Company agrees to cover the shipping using ground ship methods. If the shipping must be expedited, it will be at the expense of the Customer. Any goods being returned after the agreed upon timeframe will be refused unless a prior agreement has been made. 17.3. BANK CHARGES AND FEES The Customer acknowledges that, since all sales are final, there will be no chargebacks or returned checks. In the event of a chargeback or returned check, Customer agrees to reimburse the Company, in cash, for all penalties and expenses. 18. CUSTOMER RELATIONS The Company reserves the right to refuse work from individuals who are deemed unpleasant to deal with. Those individuals who are rude or inappropriate will be given the card of our competitors. 19. SAMPLES All Samples provided to the Customer, by the Company, will be paid for by the Customer, and then applied to the Customer’s order. If the Sample(s) is (are) returned, a 25% re-stocking fee will be incurred. 19.1.1. TEAM SIZING As a courtesy to the Customer, “Sample Sizing Packs” will be provided for teams to use for a “Try-On Event”. This only applies to those Customers who have provided a 50% deposit on the order. 20. SHIPPING All orders being shipped at the request of the Customer will be at the expense of the Customer. Once an order is shipped, a tracking number, if available, will be provided to the Customer along with the details of the Order. All shipping of promotional products ordered by a Customer, will be incurred by the Customer. Final shipping charges will be provided to the Customer once items have shipped. A guesstimate of shipping charges on promotional products can be quoted in advance, however, the final charges may be different than the amount quoted. Customer acknowledges that all rules and regulations of the assigned Shipper will apply. All shipping charges are non-refundable. 21. CUSTOMER SUPPLIED GOODS If the Customer is supplying all or part of the goods in an order or if the Customer requires a specific, non-standard item, the Customer takes full responsibility for those goods. The Company will not be liable for any defects or quality of the items provided or required by the Customer. The Company will not be liable for any damage to the customers garments or for any errors in the decoration process. Under no circumstance, will the Company be responsible to replace or reimburse the customer for any items. The company will not guarantee the durability or longevity of the embellishment on any customer supplied item. If the goods are drop-shipped by a Manufacturer, the Company agrees to ‘check-in” items as it pertains to the order. The Customer will be notified of any discrepancies in color, size or quantity only. The spoilage over/under terms in Item 14 apply. The Customer is responsible for all shipping costs incurred from Manufacturer drop shipping items to the Company. 22. CARE AND WASHING INSTRUCTIONS OF EMBELLISHED ITEMS All embellished items should be washed with care. All garments should be turned inside out when washing and put through a gentle cycle in cold water only, without chlorine bleach or fabric softeners. Only hang dry and do not iron embellishment directly. Following these instructions will provide maximum durability and colorfastness. 24. RETENTION The company will retain all completed orders for a maximum of 90 days from the date the customer was notified of the orders completion. After 90 days, the company will either donate or destroy all items and no refunds will be given. 23. ACKNOWLEDGEMENT AND AGREEMENT TO TERMS AND CONDITIONS The Customer, by submitting an order, or request for an order, hereby agrees to the Terms and Conditions set forth and acknowledges that they have read and understand the Terms and Conditions outlined in this document.

Refund Policy

If you are not 100% satisfied with your non-customized purchase, you may either return your order for a full refund (minus restocking fees incurred by the company) or exchange it. You can return or exchange your purchase for up to 14 days. Returned or exchanged products must be in the condition in which they were received. Customized products are not eligible for refund. Please contact us to discuss your options.

Delivery Policy

All orders are considered to be customer pick up unless prior arraignments' have been made. Shipped items will be shipped within 48 hours of completion. The rate charged for shipping is based on the weight of the product and your location. Signatures are required on orders exceeding $10,000. If you have any questions about your shipment, please contact us with your inquiries at the information listed on our website.

Privacy and Security Statement

We value and respect the privacy of our customers. While operating our business and interacting with you, we collect, use, and share personal information in order to process and fulfill your orders. To learn more about how information relating to your orders is collected, used, shared, and to see the choices and rights available regarding your personal information please visit: /privacy

Secure Checkout Policy

When you place orders on our websites or through our mobile applications, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information. While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet.